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Shipping & Returns

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. You may also go to your account, and request a return as well.

Store Credit

All returns will be handled by our Customer Service Department, and for those returns that are eligible, we will place a Store Credit into your account to be used at our website. For further inquiries regarding Store Credit, send an email to support@vistavapors.com.

Shipping

We ship anywhere in the US and offer limited International shipping options. Some restrictions apply. You must know your state laws that are applicable to receiving juice via USPS. When the juice is sent, it becomes the sole responsibility of the customer.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping method you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.

Free Shipping

To qualify for free shipping your order must be $75 or higher in product. Additionally, we currently only offer this to customers within the United States.

International Shipping

We ship packages worldwide. Keep in mind we are unaware of your local laws, once the package leaves our hands we are no longer liable and the customer assumes all shipping risks. All international mail is shipped via USPS. If you order any e-juice your customs form will be labeled as e-juice.

 

NOTE: There are restrictions on some products, and some products cannot be shipped to international destinations. If you question your country, please contact us.